Terms

Terms of service.

Terms of Use for Harley Academy AI Platform

Last updated: 06.03.2026

1. Acceptance of Terms & Scope

By accessing or using the Harley Academy AI platform (also referred to as the "Service") operated by Harley Academy Ltd, you agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, please do not use the Service.

These Terms supplement and should be read in conjunction with our other policies, procedures and course addendums in force from time to time, including where relevant,

1. AI Ethics and Governance Policy; 2. Privacy Policy; and 3. Website & Platform Cookie and Tracking Technologies Policy 4. Acceptable Use Policy

All policies can be found on the Harley Academy website Policy Information page.

2. Educational Purpose Only - Not a Medical Device

IMPORTANT MEDICAL DISCLAIMER

Harley Academy AI is an educational platform only and is not a medical device, diagnostic tool, or treatment planning system. The Service is designed for training and educational purposes only in aesthetic medicine.

Harley Academy AI does not provide medical advice and should never be used for actual patient diagnosis, treatment planning, or clinical decision-making. All clinical decisions must be made by qualified medical professionals using their professional judgment and established medical protocols.

The content of the Service is for educational simulation and learning only and does not replace formal medical training, certification, or continuing education requirements. Users must not rely on Harley Academy AI for any real clinical situations. This section forms part of a broader safety framework.

Users acknowledge that the Service includes simulated clinical content that may contain sensitive, graphic, or challenging educational scenarios intended for professional training contexts.

3. Eligibility and Professional Requirements

The Service is intended for:

Licensed medical professionals;
Medical students and trainees;
Healthcare professionals in aesthetic medicine training; and
Any other individual or group who Harley Academy Ltd grants access to, in their discretion, from time to time.

Additionally:

Users must be 18 years or older to use the Services;
Users must comply with their local professional licensing requirements;
Users confirm they will not allow any third party, including patients or members of the public, to access their account or view simulations generated within the platform; and
Without affecting any other right or remedy it may have, Harley Academy Ltd reserves the right to request verification of professional credentials at any time and to suspend access to the Services until such verification has been provided.

4. Account Responsibilities

All Users:

Must provide accurate and complete registration information
maintain the security of your account credentials
notify us immediately of any unauthorized access
are responsible for all activities under your account at all times
Acknowledge that there must only be one account per user - sharing accounts is prohibited
agree not to create multiple accounts or impersonate any other individual.
Without affecting any other right or remedy it may have, Harley Academy may suspend or terminate accounts if, in its opinion, acting reasonably, suspicious activity is suspected or detected.

5. Acceptable Use

You may:

Use the platform for educational and training purposes
Access AI-enhanced training modules, clinical simulations, and consultation scenarios
Participate in gamified learning modules and earn achievement rewards
Access treatment planning methodologies and evidence-based educational content
Share educational insights with colleagues (not account credentials)

You agree that you shall not, and shall not permit any other third party (either directly or indirectly), to:

use the platform for actual patient care or clinical decisions;
rent, lease, sub-license, loan, provide, share, distribute, resell or otherwise make available platform content in any form, in whole or in part to any person;
translate, merge, adapt, vary, alter or modify, the whole or any part of the platform nor permit the platform or any part of them to be combined with, or become incorporated in, any other programs, software or services;
Use the platform for any illegal or unauthorised purposes;
Abuse the credit system, referral rewards or gamification features.

You also agree to:

comply with all legislation and regulations that apply to the technology used or supported by the platform; and
Only use the platform for personal usage.

5.1 User Conduct and Behaviour Standards

Users must not:

Post, upload, or enter any content that is offensive, defamatory, discriminatory, harassing, abusive, sexually explicit, misleading, or otherwise inappropriate or objectionable for a professional learning environment.
Use the platform in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code or harmful data;
infringe our intellectual property rights or those of any third party in relation to your use of the platform, including by the submission of any content, (to the extent that such use is not licensed by these terms);
Use the platform in any way that could damage, disable, overburden, impair or compromise our systems, security or interfere with other users;
Collect or harvest any information or data from the platform;
Upload or input any material containing personal data of real patients unless fully anonymised and compliant with applicable laws;
Attempt to manipulate AI outputs to produce unsafe, harmful, or medically inappropriate content;
Misrepresent AI-generated content as validated clinical advice
Attribute AI outputs to Harley Academy endorsement

In addition to all other remedies available to it, Harley Academy AI Ltd reserves the right to remove any content that breaches these standards and terminate access of any User that has, in the opinion of Harley Academy Ltd, uploaded or otherwise shared such content.

5.2 Prohibited Uses

Users may not:

Use automated tools, bots, scrapers, or data-harvesting technologies to access or interact with the Service.
Circumvent access controls, rate limits, or security measures.
Upload viruses, malware, or any harmful code.
Share any access codes provided for single user use only.

5.3 Fair Usage

You acknowledge that access is provided subject to a fair usage policy. We reserve the right to monitor Your consumption and frequency of access to ensure that usage is consistent with:

Personal usage: where the account is registered to an individual; or
Ordinary Course of business: where the account is registered to a corporate entity, consistent with the size and scale typical for an organisation of the size and sector of the customer.

If Harley Academy Ltd, acting in its sole but reasonable discretion, determines that Your use of the platform or Services is excessive, abnormal or outside the ordinary course of business (including but not limited to automated scraping, account sharing, or use that places a disproportionate load on our infrastructure, Harley Academy Ltd may take the following actions:

Adjustment of fees: Harley Academy Ltd may increase the charges for Your access to reflect the actual consumption. Such increases shall be notified to You prior to them being charged.;
Suspension: Harley Academy Ltd may temporarily suspend access to the platform to protect the integrity of the services, platform and/or infrastructure; or
Termination: Harley Academy Ltd may terminate this agreement and Your account immediately upon written notice if the excessive usage is not rectified within 7 days of written notification.

Harley Academy Ltd shall endeavour to provide You with notice regarding any suspected excessive or abnormal usage before taking restrictive action, allowing You the opportunity to reduce consumption, unless Harley Academy Ltd deems that the usage poses an immediate risk to the platform's stability.

6. AI-Powered Features

Harley Academy AI uses artificial intelligence to:

Generate realistic patient consultation scenarios with diverse personas
Provide adaptive learning recommendations based on individual User performance
Create personalized training pathways tailored to individual User development stage
Simulate clinical decision-making environments and complication management
Power interactive training games and assessment modules

Users acknowledge and understand that when using AI-powered features, information each User inputs into the Service may be processed by third-party artificial intelligence service providers acting on behalf of Harley Academy ("Third Party Providers"), as described in our AI Governance and Ethics Policy.

These Third Party Providers process data solely for the purpose of generating educational outputs for the Service and do not use User data for their own purposes. By using AI-enabled features, Users acknowledge and accept this processing.

Users acknowledge that:

AI-generated scenarios are for educational purposes only
AI responses are simulations, not real medical advice
Clinical judgment must always come from qualified professionals
AI training may evolve based on aggregated, anonymized user interactions
Each User retains control over their AI interaction preferences and learning paths
AI outputs may sometimes be inaccurate, incomplete, biased, or out of date. Users must not rely on these outputs outside of the educational context.
Users agree to report harmful, unsafe, or clearly incorrect AI behaviour using the designated reporting channel set out in the AI Governance and Ethics Policy.

7. Intellectual Property

All content, including the Harley Academy AI assistant, treatment planning methodologies, training materials, clinical simulations, and software, is proprietary to Harley Academy Ltd and protected by intellectual property laws. Except for the limited subscription rights granted herein, nothing in this Agreement transfers any right, title, or interest in any intellectual property to the User. Users receive a limited license to access and use the content for personal educational purposes only.

_User-Generated Content:_ If users upload, input, or create content within the platform ("User Content"), the user retains ownership of that content.
Licence Granted: The user grants Harley Academy a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, modify, display, and use User Content solely for:
providing the Service,
maintaining security,
improving educational content,
debugging or quality assurance,
training and evaluating AI models using anonymised content.
Right to Remove Content: Harley Academy may remove User Content that breaches these Terms or applicable law.

You shall not, nor shall you permit any user or third party to, directly or indirectly:

Reverse Engineering: Modify, adapt, merge, translate, decompile, disassemble, or reverse engineer the Services, or otherwise attempt to derive the source code, underlying ideas, algorithms, file formats, or programming interfaces of the services or platform (except to the extent applicable law specifically prohibits such restriction for interoperability purposes);
Copying and Reproduction: Reproduce, copy, or duplicate any portion of the Services, including but not limited to the software, layout, design, or graphics, except as expressly permitted for normal use of the platform;
Circumvention: Bypass or breach any security device, encryption, or protection used by the Provider in connection with the services or the platform;
Competitive Use: Access the services or the platform in order to build a competitive product or service, or to build a product using similar ideas, features, functions, or graphics;
Automated Access: Use any "robot," "spider," or other automated device, program, or methodology to monitor, copy, or "scrape" any data or content from the platform;
Sublicensing: Sell, resell, license, sublicense, distribute, make available, rent, or lease the Services to any third party outside the scope of this agreement.

If you provide access to the platform to employees, contractors, or others, you must ensure they:

Follow these Terms
Do not copy, misuse, or share content without permission
Are subject to appropriate confidentiality and access controls

8. Subscription, Credits, and Payment

Access to the platform is provided on a subscription basis and this agreement shall commence on the date the User first logs in to the platform and shall continue for an initial period of 12 months (Initial Period). At the end of the Initial Period, the subscription shall automatically renew for successive periods of 12 months (each a Renewal Period) unless:

The User (or customer responsible for paying the charges) provides written notice of non-renewal at least 30 days prior to the end of the Initial Period of Renewal Term (whichever is applicable); or
The agreement is otherwise terminated in accordance with its terms.

In accordance with applicable consumer protection laws, Harley Academy Ltd shall provide the User (or customer responsible for paying the charges) with a reminder notice prior to any auto-renewal that triggers a renewal payment. Such notice shall be sent via email and shall include (i) the renewal date, (ii) the fee for the Renewal Term, (iii) clear instructions on how to cancel the subscription, and (iv) the deadline by which the User (or customer responsible for paying the charges) must act to prevent auto-renewal.

Subscription fees, if applicable, are billed in advance and are non-refundable
We may change pricing with 30 days notice
You may cancel your subscription at any time but no refund will be payable
Access continues until the end of your billing period after cancellation
Credits, achievement rewards, and referral bonuses are non-transferable
Unused credits do not carry over after subscription cancellation
Referral rewards are subject to our referral program terms
All fees are exclusive of applicable taxes unless stated otherwise.
Harley Academy may change or discontinue credit systems, reward mechanisms, or referral programmes with reasonable notice.
Subscriptions may be subject to geographical restrictions or tax handling requirements depending on the user's location.

Cooling-Off Period (Consumers Only)

If you are a consumer, you may have a legal right to cancel your subscription within 14 days of purchase without giving a reason (the "cooling-off period").

However, where you agree to immediate access to the platform and digital content at the point of purchase, you acknowledge and agree that:

you will lose your right to cancel once you have accessed or started using the platform; and
by proceeding, you expressly consent to the immediate provision of digital content.

Where this applies, no refund will be provided once access to the platform or content has begun.

9. Limitation of Liability & Disclaimer

9.1 We are not responsible for losses You suffer caused by Us breaking Our Agreement with You if the loss is:

9.1.1 Unexpected. It was not obvious that it would happen and nothing You said to Us before Your acceptance of the Agreement meant We should have expected it (so, in the law, the loss was unforeseeable).

9.1.2 Caused by a delaying event outside of Our control.

9.1.3 Avoidable. Something You could have avoided by taking reasonable action, including following Our reasonable instruction.

9.1.4 related to Your use of Our services for the purposes of Your trade, business, craft or profession.

9.2 To the extent that You use Our Services for the purposes of Your trade, business, craft or profession then, save in respect of any liability which cannot legally be limited, Our total liability to You for all losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to what You paid for the product and all claims for loss of profit or indirect or consequential loss are wholly excluded.

9.3 TO THE MAXIMUM EXTENT PERMITTED BY LAW, HARLEY ACADEMY LTD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO MEDICAL MALPRACTICE CLAIMS, PATIENT INJURY, OR PROFESSIONAL LIABILITY ARISING FROM USE OF THIS EDUCATIONAL PLATFORM.

9.4 DISCLAIMER: The service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to fitness for a particular purpose, accuracy of AI outputs, or uninterrupted availability. Our learning materials and all information contained on them are provided on an "as is" basis and are intended for medical professionals. This does not affect any warranties implied under law. We rely on both academic and industry sources to confirm the accuracy of the information presented and therefore We as the publisher and Our editors and presenters cannot guarantee its accuracy. Delegates should be aware that professionals in the field may have different opinions. Because of this fact and also because of regular advances in medical research, we strongly recommend that readers independently verify facts. Ultimately it is the student's responsibility to make their own professional judgments. Description or reference to a product or publication does not imply endorsement of that product or publication, unless it is owned by Harley Academy and in which case is subject to the relevant disclaimers.

10. Professional Liability

Users acknowledge that they are solely responsible for their professional practice and clinical decisions. The educational content on Harley Academy AI does not substitute for professional judgment, clinical experience, or established medical protocols.

11. Data Collection and Harley Learning Network

11.1 Contribution to Medical Education Intelligence

By using Harley Academy AI, you contribute to advancing medical education through the Harley Learning Network — an aggregated intelligence system that improves training effectiveness globally.

11.2 Your Data Contribution

By using the platform, you agree that we may:

Collect anonymized learning analytics and performance metrics
Aggregate your educational interaction patterns with other users' data
Analyze AI consultation interactions and clinical simulation decisions (anonymized)
Track gamification engagement metrics and achievement progression
Use collective intelligence to improve training methodologies and adaptive learning
Generate industry insights for educational institutions and partners
Create commercial intelligence products based on aggregated, anonymous data

11.3 Privacy Protection

All contributed data is completely anonymized and cannot be traced to you
Your personal learning progress remains private to your account, except where access is provided through a partner organisation, in which case limited progress data may be visible to that organisation in line with your access terms.
We do not sell personal data and only share personal data with third parties where necessary to provide the service, comply with legal obligations, or as set out in our Privacy Policy.
Where partners are granted access to platform analytics, this is limited to aggregated and/or anonymised insights and does not include direct access to identifiable personal data unless explicitly stated.
The Harley Learning Network contains statistical patterns and insights derived from user activity and does not include personally identifiable information.

11.4 Commercial Use

Aggregated, anonymized insights may be licensed to educational institutions, training organizations, and industry partners to advance medical education. This helps us continue providing and improving the Harley Academy AI platform.

Users may request detailed information on data retention periods via the Privacy Policy.

Aggregated and anonymised datasets used for modelling or insights will not contain personal identifiers and cannot be reverse-engineered.

Users may request opt-out from certain analytics-based processing where legally permissible.

12. Privacy Policy

Your use of the Service is also governed by our Privacy Policy, which contains detailed information about our data collection and aggregation practices.

Users acknowledge the Privacy Policy includes details regarding:

data retention,
data minimisation,
rights of access, correction, erasure,
international data transfers,
use of cookies and tracking technologies.

12.1 Content Takedown & IP Complaints

Harley Academy responds to credible notifications of copyright or intellectual property infringement. If you believe content on the Service infringes your rights, you must submit a written notice including:

1. Identification of the infringing content, 2. Proof of ownership, 3. Requested action, 4. Your contact details and a formal declaration of accuracy.

Harley Academy may remove content or suspend accounts pending investigation.

12.2 Indemnification

Users agree to indemnify and hold harmless Harley Academy Ltd, its directors, employees, and partners from any claims, damages, losses, liabilities, or expenses arising from:

breach of these Terms,
User Content,
misuse of the Service,
use of AI outputs outside the permitted educational purpose.

13. Termination

We may terminate or suspend your account for violation of these terms, non-payment, or other reasons at our discretion such as;

Community reports may trigger review
Actions may include removal, warnings, suspension, or termination
Decisions are discretionary and final
Where your access to the platform is provided via a third-party organisation (such as an employer, training provider, or partner), your access is conditional on that organisation's agreement with Harley Academy and may be suspended or terminated if that agreement ends or if the organisation withdraws or modifies your access rights.

You may terminate your account at any time but no refunds will be payable in the event that you have accessed, viewed or downloaded any material on the platform.

Harley Academy may delete User Content upon termination except where legally required to retain anonymised analytics.

Users may request data extraction prior to termination, where technically feasible.

Users also acknowledge that their account or access may be suspended or terminated in the event that the organisation making payment for their account or access terminates their relationship with Harley Academy Ltd or fails to make payment for such account or access.

13.1 Service Availability

Harley Academy does not guarantee uninterrupted service. Access may be suspended temporarily due to:

scheduled maintenance,
technical issues,
security incidents,
force majeure events or events outside of Harley Academy Ltd's control,
No refunds are granted for temporary downtime unless required by law.

14. Governing Law

These terms are governed by English law and subject to the jurisdiction of English courts. Harley Academy Ltd is registered in England and Wales.

14.1 Dispute Resolution

Parties agree to attempt informal resolution before initiating legal action. If unresolved, disputes may proceed to mediation. Nothing prevents either party from seeking injunctive relief.

15. Contact Information

For questions about these Terms of Use, contact:

Harley Academy Ltd

5th Floor Jasper House, 4-6 Copthall Avenue

London, EC2R 7DA

Email: enquiries@harleyacademy.com

16. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated date. Continued use after changes constitutes acceptance of the modified terms.

Significant updates will be communicated via email or in-app notifications.
Continued use after updates constitutes acceptance.